Customer help Review

by Financial Ombudsman Service

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work for the customer help department and deal with peoples financial complaints through Phoenix

8/10

2. Have you learnt any new skills or developed existing skills?

time management, working cost effectively, it development, product knowledge development

8/10

3. To what extent do you enjoy your programme?

i enjoy the programme in the sense where i have the opportunity to learn and work at the same time, but sometimes its hard to work for 4 days and then work on your apprenticeship one day, kinda throws you out of sync sometimes.

7/10

4. How well organised/structured is your programme?

the programme is well structured with updates all the time about the latest on whats going on

8/10

5. How much support do you receive from your employer?

i have received a great deal of support through my manager, trainer and apprenticeship trainer

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

i receive a lot of support as they guide me on what needs to be done and what things i can improve on

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

i believe it will give me the confidence to know what im doing is correct

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

none as of yet

8/10

9a. Would you recommend Financial Ombudsman Service to a friend?

Yes

9b. Why?

great company with great values who really look after their employees

10. What tips or advice would you give to others applying to Financial Ombudsman Service?

be prepared to be part of a well operated organisation