Customer Manager Review

I am a customer manager so my role is a front facing one, I have to answer calls, deal with customer queries, general administrative duties such as servicing calls, where you update coa/marital status, change of pet details, sales and retention calls where you retain or sell policies.

I've developed existing skills, unsure if I have developed any new skills.

I find it very difficult to study this apprenticeship, there is limited support from DLS and the employer despite getting paid in full to have employees study this programme, find ways to take off the weekly hours, which causes you to use many hours of your own to study.

Structured well

Limited support, continuously chasing up time owed, employer always find excuses to take time off for study leave, you are enticed into signing up and very often you have to use weekends or time off to study especially if you have exam/essay due. They will take off time and not give it back until you ask for it and will find excuses to give small amount of time back!

Have monthly session with coach and a training webinar every month or so.

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Don't participate in any networking events as my work decides to cut those hours from my study leave thus I have stopped signing up to events.

Yes

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