Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am a service delivery engineer working for Openreach and my job role involves me providing fibre broadband to the customers premises. This is done by passing a cable from the customers quoted CBT, connectorized block terminal, whether is mounted on an over head pole or underground in a joint box, and connecting it to a cable that comes from inside the customers property. The cable from inside the customers property is then connected to an ONT, optical network terminal.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have developed better confidence within myself. I have developed better communication skills. I have been able to realise I can do anything I put my mind to. I have learnt about the telecommunications industry and the day to day life of a fibre engineer within the industry. And I have learnt how to be able to make decisions on my own and what specific questions to ask if I ever need assistance from a more senior engineer.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I actually really enjoy my programme a lot. With the current climate worldwide due to the health pandemic, I am glad I am able to be a part of a career that helps me get out and see people of different backgrounds, learn new skills and make new friends all at the same time.

    10/10

  • 4. How well organised/structured is your programme?
  • I feel my programme is pretty well organised and structured. I admit sometimes I may get a little bit confused or not sure where to look for information or when I do find where to look for information, I may feel a bit stuck and not sure what link to click on. But the apprentice team are sure to quickly solve this issue and lead me in the right direction.

    8/10

  • 5. How much support do you receive from your employer?
  • I feel I receive an adequate amount of support from my employer and there are always more experienced engineers ready to help me whit whatever issues I'm facing. I feel everything is explained to me in a clear and understandable way in which I am able to then implement this when on my own.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I feel I receive a good amount of support from my training provider. There are always Microsoft Teams meetings to keep me up to date with what's going on and what I need to be doing and to keep me up to date with my own personal progress. I feel there is a good support system at Openreach.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel my qualification through my training provider helps me perform better in my role because its directly linked with what the job role I carrying put is. The training is a hands approach style which I am able to implement everything I've been taught directly into work life.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • I haven't really been informed of any extra curricular activities that Openreach offer. I can imagine that there are extra curricular activities but I just haven't gone to put myself forward to be in the know. If Openreach do carry own post work activities, this is something I'm unaware of.

    10/10

  • 9a. Would you recommend BT Group to a friend?
  • Yes


  • 9b. Why?
  • I would recommend Openreach to a friend because I feel this is not just a job but an actual career where one can actually look to retire and live a fulfilled life. I feel there are always paths for career progression and one doesnt have to feel stuck in the particular role that they started in.


  • 10. What tips or advice would you give to others applying to BT Group?
  • Tips and advice for applying to Openreach. Be honest. Be yourself. Know what you're looking for out of life. If you haven't already found it, I feel a career with Openreach is a good start. People from all other careers move to Openreach and have been on for years and decades. There's really nothing to fear or lose.


Details

Level 2 Apprenticeship

Engineering

London

May 2021


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