Customer service Review

by LMP Group

Rating

5.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Answering phone calls and preparing medication for ongoing days.

    5/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt alot of new skills during my apprenticeship. I have learnt different ways to deal with customers, how to adapt my approch to customers and how to provide a great journey with them.

    8/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy helping customers and working with my team to ensure the correct service is provided.

    4/10
  • 4. How well organised/structured is your programme?

    • My programme is very well structured. I was able to complete each module in a great amount of time with ongoing support.

    8/10
  • 5. How much support do you receive from your employer?

    • Not as much as i would have liked

    2/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I received support, they was always there to answer my questions if i needed support.

    6/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Much well. I am now able to apply all my skills to my work environment and i feel much more confident.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no

    2/10
  • 9a. Would you recommend LMP Group to a friend?

    • Yes

  • 9b. Why?

    • Great training provider. Always there for any type of support. constant reminder of the support whether that is to do with safe guarding, health any safety of any concerns.

  • 10. What tips or advice would you give to others applying to LMP Group?

    • Be yourself.

Details

Level 3 Apprenticeship

Science

Birmingham

May 2021

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