Account Services Manager Review

Management of Key accounts customer service team ensuring that service level is met and managing performance of team members.

Learning about organisational culture has been an important learning step for me, particularly the ways in which I actively and subconsicously engage with this culture. This awareness allows for adaptations and modifications to be made.

I enjoy the programme of study and the learning materials are very comprehensive.

The remote learning element is very well done with engaging weekly sessions to be completed in my own time. The contact with tutors is very good and I have a dedicated point of contact for the programme. Some of the practical modules could be improved by making the weekly activities more accurately correspond with the learning objectives of the portfolio.

Very supportive employer which ensures I get 20% time off the job training along with additional hours when required. The apprentice programme within my organisation is very well organised and a fantastic resource to find additional support.

Very well supported by practice tutor and have regular meetings

I believe that I have been able to implement a higher level of quality to my work due to the embedded learning from the degree apprenticeship

Yes there are many different ERG's along with more informal exercise and sports classes

Yes

Very supportive management team that live out their values of lifelong learning

Be enthusiastic about learning