Customer Service Sales Adviser Review

by Sky

Best Apprenticeship Employer

Rating

9.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I have to take calls from customers on a daily basis around any problems they have with their current sky account. I do my best to work out solutions to see what's best for the customer and provide the best service.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learned loads of new communication skills since starting the apprenticeship as well as confidence.

10/10

3. To what extent do you enjoy your programme?

I really enjoy my programme as its fun, I love talking to customers.

10/10

4. How well organised/structured is your programme?

Our Sky apprentice programme is structured very well.

10/10

5. How much support do you receive from your employer?

I receive loads of support from Sky about any issues or problems I have during my programme, they are fantastic

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from training provider and have monthly meetings to receive feedback.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel it helps me perform better as it gives me a lot of advice and helps me before on my day to day role

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have lots of different activities such as team time, take 5 and time to learn

10/10

9a. Would you recommend Sky to a friend?

Yes

9b. Why?

Because its a fantastic place to work, very enjoyable and there is so much support

10. What tips or advice would you give to others applying to Sky?

Be yourself, be confident and be motivated