Customer service assistant Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

6.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

i deal with customer queries and help with every day banking needs whilst finding others ways in which to be able to help save them or make them money

9/10

2. Have you learnt any new skills or developed existing skills?

yes i have developed my personal skills in dealing with people and also in how to look out for extra needs, whilst also improving my time and people management skills.

8/10

3. To what extent do you enjoy your programme?

I thoroughly enjoyed my programme as it allowed me to put my knowledge into practice and not only know the what but the why aswell.

9/10

4. How well organised/structured is your programme?

the initial organisation was amazing. however I personally had 7 coaches leave during my apprenticeship which turned a 18 month course into a 2 and a half year programme.

2/10

5. How much support do you receive from your employer?

I recieved plenty of support from my employer when i relocated branches but i knew that if i wanted to get the most out of my programme i would need to put in extra work myself.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

my first and last coach gave me so much support and truly helped me to achieve a great grade in the programme, the in between however were very uninterested in myself as a learner

5/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

my training has helped me in leaps and bounds by allowing me the extra knowledge and confidence in the procedures and products surrounding banking. Therefore am able to truly help my customers and other colleagues.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

due to the current covid climate not that many hbut we have tried to keep in touch in a social aspect.

4/10

9a. Would you recommend Lloyds Banking Group to a friend?

Yes

9b. Why?

because it allows you to truly help people and make a difference to everyone possible and the face when people are able to afford their first home or start a savings habit is nothing short of inspirational.

10. What tips or advice would you give to others applying to Lloyds Banking Group?

Just be yourself and don't worry if you don't know banking too well, you can learn finance you cant learn a personality.