Trainee service deliver engineer Review

Everyday is different but it involves bringing broadband and phone lines to lots of different customers. Also using skills to find out where there are problems and work out how to solve them

I have learned lots of new skills since joining Openreach learning how to run cables to the correct standards and also how to detect faults and locate them a fix the problems so they don’t happen again.

I find the programme really enjoyable as every day is different you never know what is going to come at you so it always finds ways of keeping you on your toes.

We had a clear 9 week plan in the training school and I have now had another month out in the field working with a buddy all of this training has made me feel confident in doing the role effectively.

Everyone I have met on the team has been really helpful and are always willing to help. Nobody wants to see you struggle so everyone help out one another

All of my trainers have been very helpful and always concerned for mine and everyone else’s safety.

There is a lot of support from everyone around so it really helps in building confidence to do the role

None that I have yet to experience

Yes

Because they are a great employer and have been very helpful all the way through

If you’re not sure about anything ask the questions everyone there has been willing to help every step of the way