Customer Success Consultant Review

by Pearson plc

Best Apprenticeship Employer

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Account Manager of current digital subscription holders. Upsell and Cross sell to exisiting customers. Handling cancellations/queries. Onboarding of new customers.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Excel skills, using new platforms such as CRM, Sharepoint. Sales skills and customer skills. Exam techniques and essay writing.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I am so far really enjoying the degree programme, there is the correct balance of work and uni study.

    10/10
  • 4. How well organised/structured is your programme?

    • On the whole, it is pretty well organised. It would be nicer if we could receive the pre-work material a lot earlier so that we can get on top of it.

    8/10
  • 5. How much support do you receive from your employer?

    • My employer is very supporting, my line manager is another apprentice so really understands and reinforces the 20% off the job. The apprenticeship team hold regular keeping in touch sessions and I know I can reach out whenever I need too.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • I am at the very beginning of my degree, but so far the pieces of work I have produced have been well supported, with the option to submit drafts and get feedback.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It gives me broader knowledge of the wider business and allows me to apply my job too that. I have much better knowledge of Excel which helps me streamline some of my tasks.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have some social activities within our sales team, brew mondays where we have non-work chats.

    8/10
  • 9a. Would you recommend Pearson plc to a friend?

    • Yes

  • 9b. Why?

    • THey have been incredibly supportive of my apprenticeship, have continued to progress me throughout my time here.

  • 10. What tips or advice would you give to others applying to Pearson plc?

    • Have a passion for education and enthusiasm to learn.

Details

Degree Apprenticeship

Marketing

Oxford

May 2021

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