Customer Home Assistance Review

by Barclays

Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Fielding calls from customers and supporting them when they are unable to make mortgage payments

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • People skills Statistical Analysis Presentation skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • I really enjoyed my programme.

    10/10
  • 4. How well organised/structured is your programme?

    • The beginning and the end of the programme have both lacked communication but the programme with capella was well organised

    5/10
  • 5. How much support do you receive from your employer?

    • My employer is supportive and ensures that 20% off the job ect is given. However communication is poor from early careers team.

    7/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • As much as you need. Capellla were great in offering support and help

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • The main advantage given to me was it helped me create my own brand within my team

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I have worked from home through out covid so unable to comment

    5/10
  • 9a. Would you recommend Barclays to a friend?

    • Yes

  • 9b. Why?

    • It has helped me find a career I otherwise wouldn't have.

  • 10. What tips or advice would you give to others applying to Barclays?

    • Go for it ! The application process is quite intense but worth it

Details

Higher Level Apprenticeship

Finance

Manchester

May 2021

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