1. Please give an overview of your role and what this involves on a day-to-day basis:

Handling tickets, providing customer support and assisting with any projects given to me

7/10

2. Have you learnt any new skills or developed existing skills?

I learnt a lot about the microsoft stack as well as the operating systems used in business management

8/10

3. To what extent do you enjoy your programme?

It was fun, I enjoyed the content and it helped me a lot through my job role

8/10

4. How well organised/structured is your programme?

It was well organised, I had a learning course set around once a month which gave me good time to prepare for them

9/10

5. How much support do you receive from your employer?

I received some training from my employer

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

I had a lot of support from my trainer, we had regular calls and went through the course thoroughly making sure I have a solid understanding of it

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

My qualification is near perfect for my role as it is predominantly microsoft

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are some activities outside of office hours but with covid there wasnt as many

5/10

9a. Would you recommend Nuvias to a friend?

No

9b. Why?

The company still have a few areas that could be better for new employees, I honestly had a hard time at first grasping what I am meant to be doing day to day and how to do it

10. What tips or advice would you give to others applying to Nuvias?

Be very cautious that its what you want and try to find out in as much detail the work flows in order to determine whether its the correct environment for you

Service Desk Apprentice Review

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