CSA Review

my day can vary as somedays i will be on the till serving customers with their banking needs, and other days i can be on enquiries dealing with customer needs varying from fraud to international payments, I am also savings accredited meaning i can open savings accounts for customers aswell as their normal day to day banking.

whilst i have been at the bank i have worked for different departments of the bank, working for fraud which meant that i had to learn multiple new systems and procedures for me to do my job to the best of my ability in a short period of time, this meant i was able to help a different area.

The programme for me seems childish, the workbooks for example I feel like the tasks in them are similar to the tasks that I would have completed in school and arent really that relevant to my jobs that I do on the daily, I think that completing the workbooks have not developed me.

i think that is poorly organised, this is partly my fault due to me not responding to messages of my trainer trying to organise check ups with myself, or if i am trying to sort time out of my daily tasks helping customers so that i can complete the workbook.

I receive support from my managers and SBM who both try and push me as much as i can to complete the workbooks and other tasks, this can be them setting time aside for me to complete the workbooks or if my manager is trying to arrange a call with my trainer.

my trainer is very helpful and does try and guide me to complete the workbooks and other tasks, this can be a text or a call for us to catch up and see where I am up to on the workbooks and will spend time with me to work through them if I need it.

Personally i don't think that the work i complete whilst doing my apprenticeship help me perform in my role as I feel that the work is irrelevant compared to my daily tasks when i am helping customers, as the queries i deal with in the branch are more complex than what I do in the workbooks.

none that i am aware of

Yes

is a nice place to work with friendly staff members who have made me feel comfortable from the day I started,

try not to panic on the interview