Customer Support/Collections Review
by Auden
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend Auden to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to Auden?
Dealing with customers in financial difficulty
The skills have been there as I've had a lot of years experience in dealing with customer face to face and over the phone. It's nice to have a recap
I like to contribute and complete what I'm asked to do to an high standard
I think its well organised and structured. You are competing tasks and your work is looked at and feedback given
I've not needed any support ion completing the activities set so far
I've asked quite a few questions and always had a reply. I've always been given clear instructions and been pointed in the right direction
It keeps it all fresh in your mind and gets you to focus on things
Not at the moment
Yes
I like their work ethic and values
Just be honest and yourself
Details
Level 3 Apprenticeship
Finance
Manchester
June 2021
