1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer Suppport based role. Helping customer with questions or issues regarding our Smart Lighting Products. Helping customer to specify product choices and compatibility. Tested software and hardware in Beta stages to ensure that the features required are present and working. Assisting other departments with queries and testing of products.

10/10

2. Have you learnt any new skills or developed existing skills?

I have developed my communication skills. I have become more confident in myself and my abilities. I have learnt how to use various hardware and software and how to troubleshoot effectively. I have developed my critical thinking and my creativity in resolving issues.

10/10

3. To what extent do you enjoy your programme?

I have been able to work with a large amount of people from various departments and backgrounds. Working with so many people and products has been incredibly enjoyable especially being able to learn the ins and outs of our products. I have learn a lot of things within my job and the apprenticeship courses.

10/10

4. How well organised/structured is your programme?

The programme was well organised and i was provided with a wide array of learning opportunities such as working with different departments and testing products in different ways. The courses I took part in were very informative and a great learning experience.

10/10

5. How much support do you receive from your employer?

I received a lot of support from my colleagues and managers throughout my apprenticeship.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I received a lot of support from the training provider and any questions or issues were deal with within a very short time span.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The qualification has helped me become a lot more effective at troubleshooting issues and dealing with customers of various backgrounds and knowledge. I have learnt a lot of things that now help me perform better at my job.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There are various activities that staff can take part in such as charity sales, baking challenges and fantasy sport teams.

10/10

9a. Would you recommend Aurora Lighting to a friend?

Yes

9b. Why?

The staff are very friendly and helpful and the work environment is relaxed and open-plan, allowing you to communicate with colleagues very quickly and effectively.

10. What tips or advice would you give to others applying to Aurora Lighting?

As long as you have a drive to learn or succeed you will do very well at the company. Do not be afraid of meeting so many people as everyone is friendly and would be happy to help and support you.

Technical Support Review

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