Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Becoming specialized in a type of software and teaching customers how to use it and providing and answers to any questions they may have. Also to solve any issues the customer has with the software and to raise it up with support if they need any further assistance or setup.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.

    10/10

  • 3. To what extent do you enjoy your programme?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace. so im really enjoying everything so far.

    10/10

  • 4. How well organised/structured is your programme?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.

    10/10

  • 5. How much support do you receive from your employer?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.

    10/10

  • 9a. Would you recommend Access Group to a friend?
  • Yes


  • 9b. Why?
  • we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace.


  • 10. What tips or advice would you give to others applying to Access Group?
  • Yes we use an online learning platform which has a large variety of learning resources such as; Correct telephone manor, correct email etiquette, how to manage time efficiently, staff wellbeing, how to deal with different types of customers correctly and a lot of self improvement modules and how to better ourselves in the workplace. so come prepared.


Details

Level 3 Apprenticeship

Information Technology

Canterbury

October 2021

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