Customer Sales Assistant Review

by Travis Perkins Plc

Best Apprenticeship Employer

Rating

7.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is to customer service, I am the first contact the customer has with the company whether that be from behind the counter, on the phone of in person in the yard. Our aim is to deliver the best possible customer service

8/10

2. Have you learnt any new skills or developed existing skills?

Fortunately I've been able to gain a tremendous amount of new knowledge surrounding the business sector, also my customer service skills have grown immeasurably. Logistics play a part in the service we provide aswell

8/10

3. To what extent do you enjoy your programme?

I always enjoy learning new things and having the freedom to focus more on some aspects rather than others. The course was valuable for me but I still think there's more I could have offered.

6/10

4. How well organised/structured is your programme?

Fairly well constructed and there was a lot of support given by my mentor which turned out to impact my results very positively. However I do believe that more focus could have been put on some areas on subjects i found myself enjoying more

8/10

5. How much support do you receive from your employer?

From my mentor and their team the support was endless, there's a tremendously large support network in TP which I took full advantage of. It was challenging getting time in branch to do work, and I missed out of events like visiting other branches etc

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

I never really went without any support, and there was enough information readily available to me whenever I needed it. Every question I've ever had has been answered to a suitable degree.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The training I received pushed me to the next stages of product knowledge and business knowledge within the merchant sector, I don't think I would be able to perform half as well as I do without the course I was on.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that im aware of

3/10

9a. Would you recommend Travis Perkins Plc to a friend?

Yes

9b. Why?

Normally I great opportunity to learn and move forward, plus the training provided is superior to other places I have worked previously.

10. What tips or advice would you give to others applying to Travis Perkins Plc?

Study up the building trade, if you don't know the answer to a customers question, take some time to research what ever it may be this will help you grow quickly and help provide customers with an overall better experience.