Customer Service Apprenticeship Review

by BT Group

Best Apprenticeship Employer

Rating

7.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My roles revolves around the planning and fluidity of providing telecoms to new site, builds that have damaged lines and connecting people to the online network of the world wide web. I ensure jobs continue to progress to get all customers online; internal and external

9/10

2. Have you learnt any new skills or developed existing skills?

A lot to do with understanding your customers that you may come across. There are heaps, and are taught about the different profiles, experiences and outcomes of the majority of our possible customers; internally or externally

9/10

3. To what extent do you enjoy your programme?

Best leap of faith from a dead end job. I learn on the job, and can fulfil skills and qualities I want to make the most out of this job, within the company and industry

10/10

4. How well organised/structured is your programme?

I'd like to say very well structured, however, due to the ongoing covid-19 pandemic it has been a real struggle. Our tutor has ensured we catch up via Microsoft teams, so I suppose have that when we aren't able to work from the office.

7/10

5. How much support do you receive from your employer?

A fair amount. Most of the time we're allocated time during our days to complete any outstanding apprenticeship work, but depending on how the day has progressed, sometimes we can be left with a lot to deal with. I find its all part of the package!

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

A lot if required! I tend to prefer working by myself and ask only if I absolutely need to have some support. If I do need it, it is widely available, with it only taking a day or two maximum for a response - usually with a teams call.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that is might not necessarily help me perform better as I have some form of background with this industry via family members, but it does allow me to refine those small imperfections on parts I may not have fully understood in previous years

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No, so far there hasn't been any available extra-curricular activities available. (So far)

2/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

Its a company that is every growing, and WANTS the younger generation to lead the way forward. Technology is advancing, and the world must keep up: Openreach included. These apprenticeships allow the young generation to bring fresh ideas and open minds to the workplace

10. What tips or advice would you give to others applying to BT Group?

Invest in the company, they will invest in you. They believe in you if you believe in them.