Customer Relations Specialist Review

by Booking.com

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Dealing with customer's post rental queries, communicating with external and internal stakeholders. To log the new case, customer summited online, acknowledge, send email or call car hire company. Email Product and Commercial Department, send emails to my manager to review case or cancel reservation, submit case to Urgent Escalation team if no solution found. Close the case by calling or emailing customer

7/10

2. Have you learnt any new skills or developed existing skills?

I am developing existing skills by attending internal workshops and by completing e-learning courses. I completed time management course, which helped me to organize my time more efficiently and prioritized tasks. Completed courses about communication skills, like dealing with rude customers. This course helped me to improve my communications and negotiation skills.

7/10

3. To what extent do you enjoy your programme?

I enjoy to improve my knowledge and gain new skills necessary in my job role. I like our sessions, both 121 and team meetings and that we can cover our companies value to understand it better and imply to our day to day activities.

9/10

4. How well organised/structured is your programme?

The pace is not too fast which is good and I have time to learn and do research

9/10

5. How much support do you receive from your employer?

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It will help as I gain new skills and improve the existing skills

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

not at the moment

7/10

9a. Would you recommend Booking.com to a friend?

Yes

9b. Why?

Great work culture and values

10. What tips or advice would you give to others applying to Booking.com?

Research about the company and show genuine interest