Retail assistant Review

by Iceland

Rating

9.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • My role of retail assistant and the food warehouse involves, putting stock out that we get on our deliverys a long with keeping up with stock rotation, I engage with costumers and as I am a team leader my job also includes cashing up at the end of the working day

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to give customers the best customer experience, I have developed my communication skills

    10/10
  • 3. To what extent do you enjoy your programme?

    • So far I am enjoying my programme, I feel like I can really progress and learn new things on this course as my programme manager is very informative and helpful

    10/10
  • 4. How well organised/structured is your programme?

    • The programme is very well organised, dates and times have been organised well with no issues and the structure is very good with a lot of different types of modules to go through

    10/10
  • 5. How much support do you receive from your employer?

    • I receive good support from my employer, I got their full support and advice from them to go on this course as they really had the belief in me

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • So far I have revived a lot of support from my training provider, always been in touch with nothing being too much trouble

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I feel like I have more of an inspiration to learn new things in my role to help develop me more. I have also felt a lot more confident

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • We have had some social activities in the past but I look forward to more activities in the future

    6/10
  • 9a. Would you recommend Iceland to a friend?

    • Yes

  • 9b. Why?

    • It’s a great company to work for, there’s a lot of engagement through the company and they really make you feel valued

  • 10. What tips or advice would you give to others applying to Iceland?

    • Expect a lot of hard work but go for it as it really pays off in the end

Details

Level 2 Apprenticeship

Customer Service

Middlesbrough

February 2022

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