customer advisor Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I'm really enjoying my role here at the AA, I enjoy speaking to different people everyday and dealing with challenging situations.

10/10

2. Have you learnt any new skills or developed existing skills?

I've learnt a lot of new skills with working here, for example how to speak to a customer in the correct manner and how to deal with difficult situations.

10/10

3. To what extent do you enjoy your programme?

Everyday call is different here and that why I enjoy it, It keeps you on your toes!

10/10

4. How well organised/structured is your programme?

We all work together as a team and when one is down we all pick them back up

10/10

5. How much support do you receive from your employer?

With any question I ask I always get a good answer, no matter how stupid I think the question is.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

When whenever I was struggling my manager was always there with a helping hand.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

I would recommended them to a friend because they are a really nice company with lovely staff.

10. What tips or advice would you give to others applying to The AA?

Make sure you try your hardest and don't give up, you will get it eventually