customer advisor Review

by The AA

Best Apprenticeship Employer

Rating

6.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

The AA is a very supporting company to work for, they give you full training as well as assist you once the training is over. The office is a great environment to work in, however you also have the option to work from home. The AA provide wellbeing support teams which can help massively if you need it.

7/10

2. Have you learnt any new skills or developed existing skills?

yes, the AA taught me many different ways to work on their systems and speak to customer over the phone.

6/10

3. To what extent do you enjoy your programme?

The Programme i am on, is enjoyable, there isn't too much work, you are given 4 weeks+ to complete assigned tasks

7/10

4. How well organised/structured is your programme?

The programme is very well structured with 1 full day a week to complete your coursework, you also have full support from team leaders and mangers when you're on the phone and there is always someone available to help.

6/10

5. How much support do you receive from your employer?

My employer gives me help wherever is necessary, whether that is with my coursework, with my calls or even if there is a problem i need to discuss.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

My Training provider is always open to message if i am stuck on a piece of coursework, and is always happy to help.

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

the course allows me to feed back on calls meaning i can reflect on how a call went giving me an opportunity to improve.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

At work they do things such as patrol visits enabling us to see what a patrol does in their day, giving us a better idea so then we have better knowledge of what we speak about with the customers

6/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

The AA is a good business to work for.

10. What tips or advice would you give to others applying to The AA?

be confident, the whole AA team are welcoming.