Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I manage a team of 8 people and am part of the Digital team. I am accountable for all IT incidents and problems, ensuring that service is restored as soon as possible and that underlying causes are investigated and mitigated. I am responsible for the recruitment, retention and training of my team.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learnt that my studying skills have not diminished as much as I expected since I left school and that I really enjoy it. My reading and comprehension skills have definitely developed, along with my report writing skills. These have increased my confidence in my role and helped me to feel more comfortable with my skills.

    9/10

  • 3. To what extent do you enjoy your programme?
  • I thoroughly enjoy my programme. i have returned to studying late in my career and have found it immensely motivating and energising. It's great that my employer supports me with 20% of my time set aside for working on my apprenticeship as this gives me the time to focus on what I am learning.

    10/10

  • 4. How well organised/structured is your programme?
  • My programme is one of self-study with the majority of study materials being online. I have a calendar of work to be completed broken down into weekly chunks. I have academic and practice tutors assigned to me for support, and a tutor group forum and tutorials where I can request any assistance I might need.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive lots of support from my employer. As well as 20% of my time set aside for studying, I have an assigned apprenticeship engagement partner and regular reviews. I also have a mentor who can assist me finding the right people to talk to in my organisation as well as finding the answers to any difficult questions.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My tutors have been very supportive. I have regular one to one discussions as well as group tutorials. There is also an active tutor group forum. I am encouraged to ask questions when I need clarification on anything and I have found the support to be at just the right level for me.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I am at the beginning of my qualification journey and have already found the theory I have been studying to be useful. It has helped me to understand some of the decisions that have been made in my organisation and to engage better with my managers and peers. i also have a better understanding of why I make the decisions that I do.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • We are given 2 days every year to use for volunteering with local charities and this year I spent time helping out a local animal rescue. There is also an active schools speaker programme with opportunities to represent the company at careers days, or to lead a lesson for younger children on the water cycle.

    9/10

  • 9a. Would you recommend Thames Water to a friend?
  • Yes


  • 9b. Why?
  • It's a great place to work, the work is varied and there are many opportunities. I have been here for 7 years and no two years have been the same. There are opportunities to move between different parts of the business as well which can bring many new experiences.


  • 10. What tips or advice would you give to others applying to Thames Water?
  • Don't hesitate! Find a role that suits you and apply. There is a fantastic apprenticeship and graduate programme, and lots of apprentices and graduates remain with Thames Water for many years after their programmes have completed. There is always something interesting going on to get involved in and everyone is friendly and approachable.


Details

Degree Apprenticeship

Information Technology

Reading

February 2022


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