Team Leader Review

by RSA Insurance Ltd

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Leading a team of 12-15 Customer Service Handlers

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, plenty of industry knowledge and maintained current skills. My confidence has also improved a lot

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy learning and enjoy completing my assignments, ready for my reviews. Great satisfaction when learning something new.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised, I am always kept up to date and the meetings/reviews and workshops have great structure.

    10/10
  • 5. How much support do you receive from your employer?

    • Great support, I am given the support that I need from both my peers and my line Manager.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Plenty of support, always on hand if I need guidance, no matter what the guidance may be.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Boosts my confidence and enables me to develop my career through improved industry knowledge.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, additional training is always on offer and we are encouraged to attend.

    10/10
  • 9a. Would you recommend RSA Insurance Ltd to a friend?

    • Yes

  • 9b. Why?

    • Great place to work.

  • 10. What tips or advice would you give to others applying to RSA Insurance Ltd?

    • Research the organisation as a whole to see the size of the organisation and what opportunities are available.

Details

Level 3 Apprenticeship

Insurance & Risk Management

Liverpool

February 2022

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