Claims Handler Review

My role is to handle claims by using phone and email communication, this can include setting up new claims or dealing with existing claims, as well as communicating with suppliers and customers to make sure the settlement is right for them and that I get the best outcome for the policyholders.

I have definitely improved on my communication skills by having to speak with people everyday, this can include customers and also colleagues and suppliers. Another skill I have improved on is my organisation which means I am able to plan my day right to make sure no tasks or work gets missed out and is done when it needs to be done.

The programme was good, my talent coach provided me with a lot of support and regular catch up's by phone and by email and always laid things out for me in a way that I could understand. The work itself was hard sometimes but there was always material that helped break it down and a lot of sessions put on to help understand it.

It is very well organised, as previously mentioned there is constant support from my talent coach which feels very 1-2-1 as it is set out in a way I can understand it and the structure of how the studying and exams were set out was also very good as we had a clear roadmap of what needed to be done and when.

I receive a lot of support from my employer and they make sure I am getting my off the job time to complete my apprenticeship, as well as making sure I have any meetings booked out for my talent coach or for studying. I also liked that my manager was also very involved in the process and even attended meetings with me.

I receive a lot of support from my training provider, and when I was studying for my exams, they made sure I had lots of extra practice exams to help the way I study, and I noticed from my peers who were also doing the same apprenticeship, it was tailored to how they found it best to study as well.

100%, it gives me that extra knowledge of insurance and why the processes are as they are and gives me that extra edge to help explain these processes to our customers and also allows me to be a technical person to refer to for my peers. The qualification was tailored to be very suitable for my role.

Pre-covid there was always something going on at work, however with the restrictions this has been less so, although there have been a few events that we can participate to from home and even Teams lunches to catch up with our own colleagues and managers - there is also talk of starting up volunteer days again.

Yes

I think they are a fantastic employer that truly cares for the employees and doesn't view them as just a number as many other places do, there is a lot of support in place and many benefits to choose from. The people also make work amazing and there is not a single person you cannot speak to freely.

Make sure to be prepared for the interview especially in terms of STAR (situation, task, action, resolution) answers as the interviewers absolutely love that, and make sure to put your best self forward by making sure to have a few different examples in terms of team work and also customer service.