Team Leader Review

by The AA

Best Apprenticeship Employer

Rating

6.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

When I began the course I was a team leader looking after 12 agents dealing with inbound calls from AA patrols. I now manage a team of 10 agents dealing with inbound sales calls

10/10

2. Have you learnt any new skills or developed existing skills?

I feel that I have learnt new skills utilising the methods and models that have been taught throughout the course

9/10

3. To what extent do you enjoy your programme?

I have enjoyed the programme to a certain extent, there were times over the Christmas period that it felt like it was getting too much and I did consider having a learning break but after talking to executive coach I was able to continue

9/10

4. How well organised/structured is your programme?

The programme is very well structured and follows a good learning pattern

7/10

5. How much support do you receive from your employer?

The support I have received from more employer is minimal. I was expecting to be allowed time off the floor to work on my apprenticeship but I have been restricted by my employer. Most of my work has been completed in my own time.

1/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have received adequate support from my executive coach and whenever I have reached out for support he ha always been available.

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel that the things I have learnt about time management, prioritising work, communication skills and managing people have helped me in my day to day role.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

The AA is a well established company that offers a chance of progression.

10. What tips or advice would you give to others applying to The AA?

I would advise to do some research in to the what the job entails and make sure that you end up in a department that suits your skills and home/work life