claims handler Review

I am a claims handler dealing with new and existing claims I take incoming calls from customers in their time of need we try to deal with each new claim as quickly and efficiently as possible to ensure our customers receive the best service possible I take responsibility for my own claims and manage my personal portfolio to make sure customers receive continuity on he claims

I have learned a great deal about the insurance market I have always worked in a customer service setting but I have learnt a lot about laws and legislation working within this role RSA do regular training with us to ensure we are up to date on any of the latest changes that we need to be aware to undertake our role as a claim shandler

I have enjoyed learning about a new area I have found it very interesting to learn about other areas of insurance other than claim such as underwriting and how policies are reviewed this is not something that we deal with as part of our role so I found this part of the course very insightful

the course itself is very easy to follow and progress through each stage there are lots of materials available to help you through each step it is well structured and laid out well each module learns you other things that you need when starting the next part of the course so I feel that it all flows well through each module

My employer have been fantastic in terms of support and the recent covid situation just proves how supportive they are they have extended the course to allow me time to complete it due to have to having to work from home due to being isolated at the beginning of lockdown they regularly check in to see how I am doing and to ask if i need any further support [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] has been amazing

initially my training provider were very good but over the last few months I feel as though as I have bee n pushed to one side slightly having changes with tutor and not being updated on this I found especially frustrating previously the support I received was increased around exam times but again the last few months has lacked continuity

I feel that doing the apprenticeship has increased my knowledge of the insurance market in general and will go on to help me perform my role on a daily basis as I have a much broader knowledge of what is required and also what other departments do in their role as well I feel this gives us a better understanding

we do have a sports and social club which everyone is welcome to join and RSA hold regular have your say meetings where we can join in with the high ranking members of the business to find out what is happening across the business I am not aware of any sports teams

Yes

I did actually recommend RSA to a family member who did indeed join the business they have noe progressed within the business to a role at a higher level I would recommend again as they are a fantastic employer to work for and I feel that they really do listen to our ideas and thoughts if we make suggestions that can be used

They are a fantastic company and they offer great benefits for health wellbeing and pension schemes they are a great company to work for and they give you the opportunity to progress and learn within your role with on the job training and also apprenticeshipprospects to further your learning whatever your age