Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • as Duty Manager one of my responsibilities are managing availability across the store, providing fast and efficient service everyday by providing support and communicating with the store team on a daily basis, driving sales in store and always putting our customers first.

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • yes, I have learnt new skills that I have put into practice every day at work

    10/10

  • 3. To what extent do you enjoy your programme?
  • every meeting with my life time trainer have been a pleasure, and the program is very interesting.

    10/10

  • 4. How well organised/structured is your programme?
  • this program is very easy to understand, all topics are very useful and all modules easy to access from any phone or computer

    10/10

  • 5. How much support do you receive from your employer?
  • my Mentor was my main support throughout the whole program

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I have received all the support that I have needed

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I have performed much better in my role through this qualification

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • no

    10/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • best company to work for


  • 10. What tips or advice would you give to others applying to Iceland?
  • go for it, be the best at what you do, Iceland will remunerate everything


Details

Level 2 Apprenticeship

Customer Service

London

February 2022


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