General Assistant/ Team Leader Review

I do a variety of different jobs every day. Some days I will be working in the chilled or grocery sections packing out stock and other days I will be serving customers on the till. Every Monday I also do chilled date checking to ensure that products are put onto date alerter correctly. I am also a team leader so that means that I undertake some management duties as well.

I have learned more about what responsibilities employers and employees have in retail. This has helped me become a better team leader in particular. I have also gained a better insight into how other retailers work so that I can compare that to our business to help voice ideas to improve

I really enjoy doing this programme as I have gained a lot more knowledge that I can transfer onto the shop floor. I always like to learn new things as for me it keeps my job interesting and it always challenges me to strive to be my best and to do more

I find the programme to be very well structured as it is broken down well into 12 smaller and more manageable modules and because you have 12 months to complete the programme it means that you have an aim for one a month so it makes sure that it isn't too overwhelming

I receive quite a lot of support from my employer. The company has taken the time and money to invest in the development of its employees. My manager has also always offered me support and help where needed especially if I need to swap some shifts around for meetings and the final exams

My training provider provides me with a lot of support as she comes into visit every month and we have a long discussion about the modules I have completed that month which also helps to prepare me for when I have my final formal discussion at the end of my programme

I really feel that my qualification has helped me to perform my work better because I now have an even better insight into how the retail industry works which I can then apply to my day to day duties especially as a team leader. It has also made me more confident in my role

We always have work social events at work and I know that some of the male colleagues that I work with play football together. I am now on of the talking shop reps at work so I am now involved in organising extra curricular and fun events to keep the team motivated

Yes

They are a very fair employer with a large amount of employee perks such as staff discount both in store and in other retailers through a third party website. The store that I work in is also very friendly which creates the best atmosphere that you want to work in

The biggest piece of advice that I would give to somebody applying to iceland is that you will get out as much as you put in whilst working there, for example there are always chances for progression if you show willingness to learn more and put the team and effort in