Service manager Review

Service manager who looks after the customer experience in store and engages coleagues to improve the overall service to the customer.

Knowledge has improved my understanding and driven my confidence in leading my colleagues, It has given me stretch in what I was comfortable doing but doing more and reaching a wider audience such as indirect reports

It great to know different people from different back grounds which can shape your views and opinions whilst taking in other influences to build yours. Networking can help affirm learning as all members on cohort at at different stages and interpretive things at different levels

very good, learning resources all available of moodle and lecturers at the end of the computer willing to use teams to connect. Block learning back up with weekly activities which builds on the knowledge gained

Get all the support and advice needed from line manager or peers, showing an interest in what I am doing. To a point where the area manager questions me on what I have learnt and how I can relate into business conditions

All what I required but also get a mentor support where I am on track but also using what I am getting and putting it forward

It has improved my knowledge and backs up experiences, which driven my confidence to lead and influences others that I directly work with and those that around my hierarchy.

Stamma helpline, communication and engagement with others to improve my communication which influences my style of leadership behaviours.

Yes

Provides a great starting point for work, access to options for those that want to get on and has the support, and training to drive continuous improvement by coaching feedback on the job,

Thinking in the style of behaviours to promote yourself, experience will show when engaging with other