Change Lead Review

• Continuously drive improvements • Own manage and prioritise local up and top-down change • Business readiness activity for change within the Squad • Drive a change mindset within the Squad ensuring all members are receptive and adaptable to change • Ensure tangible benefits that contribute to the squad mission are realised • Owning managing and communicating changes, risks and blockers effectively within your squad • Fostering a bottom up change environment by running Dare to Disrupt sessions. • Supporting the migration of accounts to a new system/company, problem solving and brainstorming work arounds for complaints where we can no longer do what they need until after migration.

I have achieved a distinction in my Level 3 leadership qualification whilst in this role. I've learnt loads of new skills and theories which have helped me achieve more in my Leader role, i'm working smarter now because of what i've learned. I'm more organised. We moved to an agile way of working in my company and my role changed from a traditional Leader role to a Change Lead role and i'm so thankful the apprentiship started up again when it did because I could put all of the problem solving and project planning into practice and 100% used FUSE and my Development coach Sue to help me understand the theories and models that could help me in different scenarios.

This programme has been tough but really rewarding. Everything i have learn has helped me in my job. I've been able to pass on my learnings to people i work with as well which has been great for our team and our performance but also how we feel overall. The programme exceeded my expectations

When I 1st started the induction and my 1st Development coach didn't really explain what and how it was i was going to achieve the programme. It would have been good to get the whole overview and then break it down. Also the need of a CPD was not explained either. Also a lot of support sessions were cancelled When we came back from COVID i had a new Development Coach who really apped everything out for me. FUSE is fab, the 121 sessions were great and I used my CPD better. The programme is well organised depending on the people facilitating it

I was allowed time when i needed it, but it was very hands off, I didn't feel my line manager at the time had much interest in the programme but if i asked for anything i got hat i needed which was a good experience. The company in general, L&D and HR are very supportive

My Development Coach [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] (the 2nd coach) was great. We met up once a month and she gave me clear expectations on what to work towards for my next sessions, she was always available via email adhoc if i needed it. She was friendly and approachable and really wanted me to succeed. I thoroughly enjoyed our sessions together

It was a godsend as my companies way of working changed to Agile and my role went froma traditional team leader to a Change Lead which I had very little to no experiance with. The programme went through change management, project management and theories and i was able to put these into practice and use what i learnt in my day to day role and ask for advice about it too, I definitely owe my successes in work to my learning

There used to be, it's not as much since Covid, we have book clubs and things like that. When i'm outside work i use the time to catch up with family and friends and go for walks.

Yes

It's a company that invests in its people and if you want to succeed it will give you every opportunity to do so. The pension scheme is great. The pay is good and the culture is great. It's a nice place to work

Go for it. If you want a career in customer service, renewable energy and sustainability and are a passionate person this company is for you