Executive Officer (EO) - Work Coach - Universal Credit Review

Supporting citizens into employment and removing barriers to work. Providing tailored support through coaching, with empathy and compassion to support citizens through hardship and to gain financial independence through sustaining employment.

In my current role I have used counselling skills learnt from previous studies which has supported my role. I have been able to develop these skills work with a diverse range of people and situations. I have built confidence in my abilities and regularly support my colleague's and share my knowledge and skills.

I am enjoying the course and feel I am progressing well. My knowledge is expanding and it is great to reflect on the work I do in my job in the sessions and research projects through examples. I am really happy with my TDO, who supports my learning and ensures to individualise the way they teaches me to make sure it am getting the most from the course, this has been really helpful in my learning.

The course is well organised and structured, regular appointments are booked in advance and each session I am given a detailed list of things to complete and prepare for the next session. The sessions are structured really well and work well with my learning style as my TDO has made sure to individualise my learning and meet my learning needs.

I receive lots of support from my employer. They give us extra time if required to complete apprenticeship work especially now as we are coming towards the end of the apprenticeship. We have lots of encouragement to ensure we are using our time efficiently and getting the most out of our time on apprenticeship.

My TDO is really supportive and always available for support whenever I need. When I have been unsure on something, my TDO has made time to contact me between sessions to clarify. I am really grateful for the support from my TDO and I am aiming for distinction. My TDO is very motivating.

Some of the course content does not relate to my role and I find that I don’t enjoy these projects as much. However, there are many subjects that I am really enjoying as they directly relate to my role as a work coach such as effective communication and industry best practice.

We have regular team meet ups out of work with the team to build on positive relationships. There are also other events however I have not chosen to engage in these.

Yes

Very supportive team, a rewarding job supporting some of the most vulnerable citizens in society and making positive changes to peoples lives, good rate of pay, good pension, good development opportunities, ability to train in specialist areas (DEA's/EA's/TPDM), ability to upskill, opportunity to complete an apprenticeship,

Do lots of research into the application process, don't rush it. Take time to read about the situational judgement tests and practice and do lots of research for the personal statements/behaviour examples.