Business Administration Apprentice Review

My day to day role includes dealing with emails from external stakeholders such as Brokers and solicitors and giving them help to answer their queries. I also deal with emails that come into the business and make sure that they are indexing correctly to be picked up by the case owner.

I work in Mortgages and at the start of this apprenticeship I had a very basic understanding of what a mortgage was. 7 months down the line I have built up a wealth of knowledge, meaning I am bale to help answer questions stakeholders may have. I also have developed my communication skills by talking to my team and stakeholders on a daily basis.

The apprenticeship program at the society is excellent, the amount of support you receive is amazing. From the Early talent cohort that you meet on day 1, to the ET manager, Line manager, Buddy and mentor. All there to support my development throughout my society. The ET program is great and is a good ice breaker to get to know fellow new starters. There are amazing opportunities to get involved in with our partners.

The apprenticeship program Is very well structured. I have a weekly study day where I have time to complete any apprenticeship work that needs to be done. I also have a lot of opportunities to complete my off the job hours and this has helped with my development.

I have an amazing support network around me, I have my ET manger who is there for me with any issues or problems that I face regrading my program, as well as she is happy to help with any other issue I may face and will do her best to resolve this for me. I have my manager who I speak to on a daily basis and is great in supporting me in my everyday tasks and organizing training sessions for my development. I also have a Buddy and a mentor who I speak to about advise or any coaching around areas I feel like I need to develop on.

My training provider is great in supporting me with any issues I have, the sessions are informative and easy to follow and the work set is manageable with realistic deadlines.

I have learnt a lot of new skills that I have implemented into my role, for example I have developed my knowledge around policies and why they are important. As well as stakeholder management and identifying techniques to allow for better relationships among stakeholders.

We have a Staff association at the society, which organizes different events and discounts on things such as shows, we also are allowed to have volunteering days where we help communities causes close to our heart, because as a society investing into the community is important to us.

Yes

It is a great organization, with an amazing support network. There are great opportunities to be involved in. The society invest in yourself and give you the best things for personal development and will support any decision you have. The people are amazing and do everything to help.

My only tip would Just be Yourself! Being yourself is so important when applying for a role with the society. Make sure to research about our values and the partners we work with.