Complaints Specialist Review

by RSA Insurance Ltd

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Complaint specialist dealing with complaints logged on home claims - calling customers, suppliers etc to obtain information as well as reviewing claims timelines etc to come to a fair and reasonable outcome.

10/10

2. Have you learnt any new skills or developed existing skills?

10/10

3. To what extent do you enjoy your programme?

I enjoy learning, however it is a lot of reading textbooks. I benefit more from the workshops where the information I'm learning is put into practise with examples, scenarios etc.

8/10

4. How well organised/structured is your programme?

Very well, I'm given 2 hours a week to work on my CII studies.

10/10

5. How much support do you receive from your employer?

My manager supports me if I need time to complete certain things.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have recently had a change in tutor, which I've been waiting to have a meeting with for a couple of months so I'm unable to comment on my new tutor as of yet. However my previous tutor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] was very helpful and supportive.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Since starting my apprenticeship I have developed further in my career at RSA by moving into a specialist role.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

10/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

I have since recommended a few people work at RSA, I feel their out look on a work / home balance is encouraging and the want to develop individuals to become better and move up in the company is great. RSA offer support in many areas of life (not just work)

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

Do your best, they don't expect you to be perfect. Extensive training is provided to make sure you're ready for the role you applied for but if you're your authentic self and you genuinely care about helping others then you shouldn't have any issues.