Claims Handler Review

by RSA Insurance Ltd

Rating

8.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Reviewing motor insurance claims with personal injury. Reviewing liability, responding to solicitors. Speaking with customers to obtain their version of events. Making decisions on whether to defend a claim.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Negotiation, Maths, English, accountability, Conduct Risk, Insurance Market. customer service

    9/10
  • 3. To what extent do you enjoy your programme?

    • Very much enjoy the programme. Increasing my knowledge, experience and confidence.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well structured, monthly meeting with provider as well as continued support.

    10/10
  • 5. How much support do you receive from your employer?

    • At the beginning of the apprenticeship received regular of the job time. Over time this was reduced dramatically which had a negative affect on my off the job & study time.

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • the provider are great. Always there if I have any questions or am unsure of anything. Very supportive, professional and easy to talk to.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • increased knowledge, experience, confidence

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • they have the occasional get together however has reduced a lot since covid.

    3/10
  • 9a. Would you recommend RSA Insurance Ltd to a friend?

    • No

  • 9b. Why?

    • When I first joined over 10 years ago, it was a great place to work. However over time benefits have eroded and the pay is not really competitive.

  • 10. What tips or advice would you give to others applying to RSA Insurance Ltd?

    • Embrace being yourself. Do no change who you are as this is very important for a diverse inclusive workforce.

Details

Level 3 Apprenticeship

Finance

Liverpool

March 2022

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