claims handler Review

I am a claims handler - i primarily answer calls - provide policy holders with repairs to their vehicles/ sort out hire vehicles for them. I log new claims, i deal with queries with various supplies, i also manage my own complaints, provide customer service and deal with calls about existing claims.

I have learnt various new skills, i am a lot more confident when talking to both colleagues and customers as i have improved my communication skills. I have learnt more technical skills about insurance, processes and claims handling. I have also been able to improve on my training skills as i have helped out in academy settings on a few occasions.

I enjoy my programme as because it links in with my job role, i am able to use it on a day to day basis and it has helped me on a few times deal with my claims handling role - Something i have learnt will come up and i will be able to deal with it. I also find it interesting to learn about different types of insurance as it helps me understand it in the real world.

I have actually bene on two maternity leaves throughout the duration of the programme and have not had a back to work meeting yet as i have only just come back from my second maternity leave but based on my experiences beforehand i think it was fairly organised. if i got stuck i always knew i could email my talent coach

My employer does allow me time for self study and if i need things booking out then they are quite quick to get this scheduled into my diary. If i needed help with anything i think my team leader would help me or assist me in finding out who can help if they dont know.

I think we receive support where possible - with COVID i think its been trickier as we are no longer meeting face to face so it can feel like you sometimes are doing it alone. I have a new talent coach since i got back off maternity leave so i can not comment on that however i think that if we need help we can always send emails - request extra mettings if necessary.

I think that it massively helps because it explains numerous areas of insurance - i work in the claims but i also have learnt about the underwriting side of insurance etc - this helps when dealing with claims and understanding how they work alongside the policy. And it helps speak to Policy holders with more confidence as you know a little bit more about the world of insurance.

I think there are a few, i personally am not a member but i think theres a group for people who are carers for people so they can allspeak together and know they are not alone which i think is brilliant. I think there might be another group for mothers/fathers. we also have team activities that we all do - not sure if this is included in extra-currucular.

Yes

I would recommend it mainly based on the fact that i think there are a lot of opportunities within the company. You can have opportunities to work in claims - customer facing, or you could go into training, managing a team, even go from motor claims to home claims. I also always think its great working with others and in a team.

I would suggest researching a little bit about insurance and also having strong customer service skills as the customer is always at the heart of everything they do and usually you are on the phones speaking to lots of customers per day. I would also advise that they good communication skills in relation to speaking to managers/leaders/colleagues.