Claims Handler Review

by RSA Insurance Ltd

Rating

7.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

claims handler, answering calls and emails from customers, vets and 3rd parties. Processing claims for customers and vets

8/10

2. Have you learnt any new skills or developed existing skills?

Learn how to process claims since starting as originally I was a phones only handler. developed my technical knowledge

8/10

3. To what extent do you enjoy your programme?

I have enjoyed learning new things and seeing how this links with my role and the company. Although I struggled learning the IF1 as this was the most complex and longest book

6/10

4. How well organised/structured is your programme?

Kaplan keep in touch with myself and give a good structure and plan.

8/10

5. How much support do you receive from your employer?

I receive 2 hours a week of apprenticeship time from my employer. My manager is supportive and asks if there is anything i ever need. I struggled to reach all the hours I needed to meet my required hours for the programme.

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

as much support as I need, they always ask how they can help.

8/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has furthered my knowledge within insurance as a whole.

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, you can get involved in a charity team and networking events.

6/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

They are a good company to work for, lots of roles and help if you need it

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

Be yourself, they don't judge and welcome everyone