Commercial Motor Claims Handler Review

by RSA Insurance Ltd

Rating

8.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is an FNOL (First Notifiction of Loss) handler within Commercial Motor Claims. I also deal with the Personal Motor Scheme portfolio. I am the first point of contact for customers when they call in to report an incident. I then deal with liability discussion, assign suppliers and notify responsible parties.

8/10

2. Have you learnt any new skills or developed existing skills?

I was already an experience handler with Personal Motor Claims. I have just transferred those skills over to deal with Commercial customer and their Intermediaries.

8/10

3. To what extent do you enjoy your programme?

Its given me more confidence. Its enabled me to obtain by Cert CII qualification which I last tried to do in 1990. Its enable me to pick up where I left off in the early 80s, when I used to do assignments for my O-levels.

8/10

4. How well organised/structured is your programme?

Very well structured. I have been very impressed with how DLS presented the programme, my learning coach, [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions], and IF coaching workshops run by [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions]. All hopefully, we with efforts will enable to pass my apprenticeship.

10/10

5. How much support do you receive from your employer?

RSA have been fantastic. They have given me at least 2 hours per week, during worktime, for study.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My support has been first class. No complaints at all. If I have had any issues, they have assisted me along the way

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Its given me a lot more confidence in how I do my work. It has given me a greater insight into insurance and how insuers and the FCA and PRA operate, which I didn't know before. Having a professional qualification will open more doors in RSA for me.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Well. I did the Apprenticship at the wrong time as it was in the middle of the Covid-19 pandemnic. I am still WFH, so extra cirrucular activies haven't restarted. Although with lifting of restrictions, this may change

5/10

9a. Would you recommend RSA Insurance Ltd to a friend?

Yes

9b. Why?

I've only been at RSA for 3 years and two of those years was during lockdown. RSA have been very supportive of WFH during that time and have looked after our wellbeing. Soon we will start hybrid working now that things return to "normality".

10. What tips or advice would you give to others applying to RSA Insurance Ltd?

RSA is a great company to work for. Just be prepared for hard work and rewards will come along the way.