FRONT OF HOUSE Review

by Marston's

Best Apprenticeship Employer

Rating

9.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Customer service, serving customers, upselling products, preparing dining areas and clearing down. Supporting the team

10/10

2. Have you learnt any new skills or developed existing skills?

Yes, I was new to the role. I have e-learning, new skill from my apprenticeship, and on going training

10/10

3. To what extent do you enjoy your programme?

Yes so far its been enjoyable, I am learning new skills and learning how to work with our team. Marston's are very supportive and provide a company vision

10/10

4. How well organised/structured is your programme?

I use the portal to support my learning , my trainer is very supportive and ensures I understand each task. I feel very organised and all of my on the job training is supported

10/10

5. How much support do you receive from your employer?

I get support from my Manager, he always goes up and above to support my training and development . When my learning coach gives me tasks to complete my mentor always sits down with me and goes through all training needs

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Very supported, I always go away with confidence knowing where I am on programme

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Its given me a better understanding of customer needs, brand standards, Marston's vision and values

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

No- we never get asked

3/10

9a. Would you recommend Marston's to a friend?

Yes

9b. Why?

Its a good company but could improve on some areas

10. What tips or advice would you give to others applying to Marston's?

Onboarding, ask questions about future progression, additional support on the job.