Customer Service Specialist Review

by BT Group

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My role is in customer service, and I am based in the Service Delivery Department for Copper in Openreach. The work involved in this department mostly consists of planning work for engineers and liasing to customers.

10/10

2. Have you learnt any new skills or developed existing skills?

Throughout my apprenticeship, I have been able to gain new skills particularly with identifying and analysing maps and using Microsoft excel. I have also been able to develop my existing skills by spending more time reading notes and making sure the relevant information is applied to my jobs.

10/10

3. To what extent do you enjoy your programme?

I enjoy meeting and working with my collagues and customers to ensure the work carried out has been done correctly.

10/10

4. How well organised/structured is your programme?

I think the programme is very well organised with alot of good learning materials.

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer which is very helpful for my development with Openreach.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my training provider which is helping me towards my qualification

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I think it will prepare me better for my job role because I am learning more about customer service and I feel a lot more engaged with my work.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There have been some social activities which I have taken part in that I thoroughly enjoyed.

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

I would recommend Openreach to a friend because it has a very positive work culture and the support given is very good.

10. What tips or advice would you give to others applying to BT Group?

Have a positive mindset and be ready to help others as they are there to help you aswell.