Rating

8.4/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • -Triaging - looking at records of leavers of the scheme and deciding what should happen next on their record based on regulations - Completing processes such as Refunds, Opt Outs, and ensuring all the information used to do this is as accurate as possible. - Liaising with members and employers to verify information

    9/10

  • 2. Have you learnt any new skills or developed existing skills?
  • - Improved communication in all styles, formal and informal, after talking to colleagues, members, and employers in person, by phone, or in writing. - Improved knowledge on Pensions and how they work -Improved maths as there are manual calculations for tax and other things -Improves use of IT tools, such as UPM, Excel, Teams etc

    9/10

  • 3. To what extent do you enjoy your programme?
  • I enjoy it as you get the best of both worlds of study and work, and I think the pay is much fairer than other apprenticeships as it's not as unequal to the permanent assistant roles. You also get other recognised qualifications within the apprenticeship

    9/10

  • 4. How well organised/structured is your programme?
  • Lots of training and support from colleagues, a clear heirarchy of who to approach if you need assistance. For studying, you have your own mentor who you can email at any time you need to. It's easy to follow your aims as they are set out on smart assessor.

    8/10

  • 5. How much support do you receive from your employer?
  • It can be overwhelming as there is a lot of work to be done, but employer will always allow time needed for study and meetings. They are understanding. Employer likes giving opportunity for workers to attain qualifications and training opportunities. The offer other helpful courses as well as the apprenticeship

    8/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • They keep you on track with your aims by scheduling regular meetings, and making themselves available by email at any time. Mentors are friendly and chatty about general life as well as work and study. They take care of the schedule of work for the apprenticeship so as long as you keep up with aims, it's easy to complete.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Encourages you to think critically and make suggestions, which you might not do as a new member of the team in a normal role. While it does take away time from actual working, it allows you to reflect on what you do and solidify your understanding of processes and explaining them.

    7/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • As we are in the city centre, we often go out at lunch. The company organises social events at christmas, and offers reduced price tickets for council organised events and gyms. There are lunch and learn sessions on many different topics to attend online so no one misses out wherever they are.

    8/10

  • 9a. Would you recommend City of Wolverhampton Council to a friend?
  • Yes


  • 9b. Why?
  • There is friendly and approachable managers, flexible working, time off at Christmas, good pension scheme, good colleague relationships. There are opportunities to take qualifications that would be recognised in any work place, and this is encouraged. The office facilities are good when you're required to go in, and often snacks are provided.


  • 10. What tips or advice would you give to others applying to City of Wolverhampton Council?
  • Research pensions in the UK, and the pension fund before the interview. Think of examples of how you manage time well, have achieved, and any relevant experience you may have had. There is an application form, you must also write a statement about yourself, then you may be offered an interview.


Details

Higher Level Apprenticeship

Business Operations

Wolverhampton

March 2022


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