Service Delivery Apprentice Review

by Co-op

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Monitoring Service Delivery support desk and assigning work to Product Leads as appropriate and keeping requestors informed of progress via pro-active updates. Writing and running of simple reports and providing Tier 3 support to UPM Products assigned in Goals. Providing training to new UPM users.

10/10

2. Have you learnt any new skills or developed existing skills?

I have been trained in how to use SQL to write reports, instead of copying and pasting pre made reports I am able to build them myself.

10/10

3. To what extent do you enjoy your programme?

I really enjoy my apprenticeship of being able to study and learn whilst on the job.

10/10

4. How well organised/structured is your programme?

Very organised, I have regular catch ups with my tutor every month and can reach out to them whenever.

10/10

5. How much support do you receive from your employer?

Lots of support, I can have time off whenever I need for my studies and my manager/team are very understandable towards my studies

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Lots of support, they are approachable whenever I need help or assistance

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It covers topics that I cover every day and looks at ones that we plan to implement once I have completed my apprenticeship

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes lots of activities, really good atmosphere and full of lovely people

10/10

9a. Would you recommend Co-op to a friend?

Yes

9b. Why?

Really good company to work for, the people are lovely and it has such a lovely atmosphere. They always strive for more and have lots of development opportunities within the business

10. What tips or advice would you give to others applying to Co-op?

Reach out to as many people from LinkedIn and form as many relationships as you can.