Apprentice Fueld Technician Review

I carry out the installation and maintenance of various telecommunications systems in homes and businesses. I also carry out sales pitches to each customer to help expand our network and Virgin Media as a business. I am also a point of contact for customers to have issues with their service made aware to our team.

I have worked in previous jobs heavily based around customer service and manual work. This job has helped me greatly develop these skills as we get a lot of practice each day, meeting different kinds of people and dealing with different situations helps us to adapt and develop our skills.

The programme and working day definitely does have its issues, but these issues are definitely made aware to relevant members of the business and each concern is looked into and resolved at some point in time. The programme is very well structured and there is plenty of support from team members.

The programme is very well structured. The work required of us as apprentices is made very clear and we are given clear targets in order to stay on top of our workload and keep to deadlines. This makes it very easy and stress free to carry out the work needed to qualify as a technician.

We recieve plenty of support from our employers. At any given time they are just on the other end of the phone whenever we need assistance with anything or if we need a bit of advice. It is very easy to talk to our employers and they are always willing to help.

The training provider provides a lot of support to the apprentices taking the course. We have regular scheduled online meetings to keep up with our progress and set targets to what must be completed. The training provider is also readily available for whenever we may need any assistance from them.

The qualification helps us in our working role as it helps us to understand different aspects of the business and the job itself in order for us to change how we operate to abide by certain standards and regulations. This is especially true in terms of health and safety issues.

There are regular and enjoyable social events between myself and my colleagues. We try to stay in touch as much as possible as it can feel very isolating at work. Even though we meet great customers on some jobs, we dont have a frequent group of people we see every day so keeping in touch as regularly as possible is a very good thing.

Yes

This role allows you to develop yourself as an individual, become part of a great team and gives you great personal satisfaction. Solving a problem and knowing that you have helped someone multiple times a day is a great morale boost and gives great determination to be the best employee you can be.

Keep an open mind, be yourself and treat others kindly. Some customers are dealing with very stressful and sometimes unfair circumstances so interactions can be difficult but if you follow what you learn on the job you will have no problems and make the most out of these interactions with the public.