Planning Manager & Customer Readiness Lead Review

by E.ON

Best Apprenticeship Employer

Rating

7.5/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Planning lead for the Business Transformation of E.ON UK I&C, with the key objective to move I&C customer base onto new nBS billing platform and deliver a future operating model as part of E.ON UK acquisition of nPower Business Solutions. Migration of significant volumes of I&C Sales customers, meter points and implementing a new organisational design to deliver FTE synergies • Responsible for planning & tracking of new I&C organisational model implementation and the activities supporting the migration of customers off legacy systems onto a single billing platform. • Lead on Customer Readiness activities across both the sales & service functions, working collaboratively across external comms, product development and the operations to ensure clarity on customer journey and engagement approach. • Ensure new organisational capabilities are in place to support customers migration onto new platform, in particular through simplifying complex product and data sets to deliver key themes of changes & associated customer impact in a succinct way to the operational business.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Coaching Mindset & Greater efficiency across colleague interactions

    8/10
  • 3. To what extent do you enjoy your programme?

    • Very much so, is relevant and interesting.

    9/10
  • 4. How well organised/structured is your programme?

    • Quite well - although quite a new framework so still bedding in

    5/10
  • 5. How much support do you receive from your employer?

    • Lots of support

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of support

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • 7/10
  • 9a. Would you recommend E.ON to a friend?

    • Yes

  • 9b. Why?

    • Great culture and incredibly supportive of people development

  • 10. What tips or advice would you give to others applying to E.ON?

    • Be authentic and passionate about what you do

Details

Higher Level Apprenticeship

Business Operations

Lincolnshire

March 2022

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