Step-up Team Leader Review

I'm step-up team leader as well as sales champion my role is to promote our business and look after sales as well as help my team to achieve the best possible outcome. I'm involved in opening and closing the business and look after cash management on my shift. I help my team to learn new skills and new briefs send to us.

I'm new to hospitality so I learned a lot. In 10 months working in the company I learned how to open the business and start the tills, I learned how to manage cash. I developed new skills like how to manage my team on the shift, how to resolve the issues with in the team and I'm still learning about the business in's and out's.

I really appreciate people helping me with my projects and my program is very useful. My mentor is [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] she is absolutely amazing teacher. She is always there if I need her and the program helps me develop new skills and knowledge about hospitality. I really enjoying my apprenticeship and working with new people.

My program is well organised. I have meeting once a month with my mentor but I have lots of time to do work I have been given, and if I need help my mentor is always on end of the phone. The program shows me how hospitality works step by step.

My employer is very helpful. He helps me with day-to-day tasks and helps me to develop new skills in my current role as step-up team leader. He is very understanding and if I need help he willing to do what is necessary to help me. I can always count on him.

My lifetime training provider is very good I have a lot of options to contact any helpline. My mentor is a big support for me in my working towards the new career and qualifications. The helpline is available 24h and 7 days a week. I can email them and time day or night.

I think any help is important and useful. I learned from all materials I been given and staff I been shown. My knowledge progression is very challenging and encouraging because I love to learn new things and this program show me how to do that step by step . I just love every bit of my program.

Yes they are. For example we are promoting Mother's Day at the moment because is very important event. As the sales champion my responsibility is to look after all professionals networking like Facebook and Instagram as well as face to face communication with customers to promote our business. Displays and feet on street are one of the most popular social activities as well as face to face meeting with other teams.

Yes

Whitbread is very friendly company. They understand how important it is to progress and develop new skills. They understand family comes first and how important is your culture. They very flexible and they willing to help you progress in any step u start. They trying to look after their business how they can.

Whitbread is flexible and helpful in any situation you are in. They respect their responsibility and brands standards. Show them what you can do and they will help you to progress and become more proactive and confident. Help them and they will help you. Friendly attitude is life changing game.