Shift leader Review

Serving customers with the highest level, adhering to many procedures such as edi (equality, diversity and inclusion). Making sure we don’t sell alcohol to anyone under 18 or drunk and to record every time someone gets refused or asked for id. Make sure due diligence is completed each shift by each manager

Yes a lot, how to change a barrel of beer or how to maintain standards and change an ale to its highest level. People skills and being confident to either talk to customers or diffuse difficult situations. Developing computer skills for when needed at the end of night when counting cash and doing a banking etc.

I enjoyed it very much. I learnt many things that were and weren’t within jd Wetherspoon. I learnt all about the hospitality sector and different types of service there is. The only reason I put a 9 and not a 10 was because it was difficult to get back into it after the covid situation.

Everything was organised, I had 2 trainers, one before Covid and one after lockdown. Both were very good and knew where my strengths were, my second trainer knew where my progress before lockdown was and left off to the highest standard. All I needed to know about the programme was all online and easy to access.

I received quite a lot of support from my employer. My pub manager always wanted to be kept in the loop when I had meetings with the trainers and always offered help when and if needed. He also made sure I got paid for each meeting I had as it was to help me within the company.

Once again I received a lot of support from my trainers as well as my employer. Always asked if I needed any help and was always there to answer my calls and texts which was nice. When getting nearer to the end of assessment, my trainer wanted more meetings to make sure I was fully ready and to help with anything I needed.

A little bit. There was some things in the qualification that I feel I will not need to use but the majority of the qualification will help me not within my role but also within any other job I may have in the future, whether that be within hospitality or not.

There isn’t many extra curricular activities to do within my work but there is many charity events that go on which vary from football tournaments to darts which is for a good cause and all in good fun. The trouble within the company is that they do not have any social media accounts.

Yes

This was a tough one. There were many negatives about the company but the positives outweigh the negatives, the pay is better than other companies within the sector, many discounts on both food and drinks. Bonuses for basically doing your job properly, the main one is probably the room for progression.

As long as you’re confident and strong minded and can handle a busy and stressful periods within the day then apply. There is a variety of customers that will come in each day which will be both easy and hard to handle but keep calm and keep smiling and the day will fly by.