customer service advisor Review

by Newcastle Building Society

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • i answer customers on phones, web chat, emails- admin and customer service based- very interactive with people

    8/10
  • 2. Have you learnt any new skills or developed existing skills?

    • i have developed on my IT and maths and english skills and proves in my work

    10/10
  • 3. To what extent do you enjoy your programme?

    • i keep learning every day which i love

    10/10
  • 4. How well organised/structured is your programme?

    • very organised- always know what is required of me

    9/10
  • 5. How much support do you receive from your employer?

    • i receive a lot of support- get every wednesday to do my studies

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • i get a lot of support- through teams, emails and phone calls, always very helpful

    7/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • if i didnt have my programme along side myself i wouldnt of learnt as much- very affective

    8/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • there are well being groups to join, charity walks etc

    10/10
  • 9a. Would you recommend Newcastle Building Society to a friend?

    • Yes

  • 9b. Why?

    • very productive place to work, well supported and worth every hour working for them

  • 10. What tips or advice would you give to others applying to Newcastle Building Society?

    • be confident and friendly like everyone here!

Details

Level 3 Apprenticeship

Finance

Newcastle upon Tyne

March 2022

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