Deputy Hotel Manager Review

Role involves supervising the team - reception & housekeeping department. Dealing with day to day tasks in order to run the business successfully. Some of the tasks are doing the rotas, counting & ordering linen, monitoring staff, keeping track of targets, completing payroll, complying with health & safety regulations, training new team members, supervising the team, etc.

Whitbread has an amazing progression program. Willing to work hard is the main behaviour needed. You Can learn everything else on the job. In my position I have developed leadership and communication skill which I was lacking before. The role have me an opportunity to gain experience and excel in something I didn’t know I could before.

L3 apprenticeship is a great program to have an overview on your role and your achievements. It’s looking into theory and linking it to day to day business. It give you a great opportunity to apply the theory to you work, see what you are doing right & wrong and then focus on how to improve.

Programme is well structured and I like that you receive a yearly plan in advance. You are able to know what topics you will be discussing every month. All the content is available online and you are able to ho through at your own pace. I wish there were better instructions at the very end of the assessment. Making sure the learner knows what kind of a test needs to be completed and what weight each part has. In that way you are clear on what a pass & a distinction grade is.

In my experience I haven’t received the support I needed in order to complete my L3 apprenticeship. For that reason my program became stressful and took longer then it should of. I must say I have received some great support from different supervisors and it was just the one that did not help out as much as predicted.

My supervisor [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] has been amazing! We have been working together for over a year and she always supported me with her knowledge and flexibility. She was always available and willing to help at any time not just on a scheduled meeting once a month. I swapped from L2 to L3 programme due to the promotion and [This section of the comment has been removed by a member of the RateMyApprenticeship Team because it did not meet our site terms and conditions] made the change very smooth, without any issues and I was able to transfer some of the work to the new level.

Having the internal qualification helps with the progression within the business. It is a great program for the employees as it gives everyone the opportunity to learn on the job and receive a certificate at the end. Knowledge received on the program gives you a good understanding of your role and you are able to apply new things to day to day work.

Yes, there are plenty of activities to get involved at Whitbread. The company is partnered with a charity and for them they organise many events to raise money. For example you can organise a group run every month and promote it to raise the money. Site specific events are in place as well - meals, evens for gathering with the team, ets.

Yes

Whitbread offers plenty of opportunities to succeed in life. Easy to start at the bottom and work your way up. You don’t need any specific skills to work for Whitbread. Everything you need can be learned on the job, plus having apprenticeship program gives you an opportunity to explore and improve within your role.

Whitbread is a great business for people that know what they want to do and even for the ones that are not too sure. You can always apply and start from the lower level, learn on the job, get exposed by dealing with customers, etc., you get the opportunity to do apprenticeship and then progress without the company. All you need is willing to work hard.