Rating

7.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Managing Change projects and continuous improvement for Mails and parcels area of Post office to make things easier for our customers, Postmasters and client.

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • My self confidence has improved dramatically and the ability to make decisions has been enhanced a great deal

    10/10

  • 3. To what extent do you enjoy your programme?
  • Pandemic aside I really enjoyed my apprenticeship. taking a distance learning course has its drawbacks but all things considered it was excellent.

    9/10

  • 4. How well organised/structured is your programme?
  • The OU MBA course was quite old (and the syllabus has subsequently been updated) but generally it was well run and organised. the biggest issue I and felloe students had was the lack of consistency of tutors and their knowledge of the apprenticeship elements of the course.

    6/10

  • 5. How much support do you receive from your employer?
  • I was able to take a day a week to support my study as required and my employer was very flexible

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • OU support was very good except when they didn't have the answers regarding the apprenticeship portion of the course

    6/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • It has given me the confidence and toolkit to achieve greater things

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Not really (certainly not at the moment)

    2/10

  • 9a. Would you recommend Post Office to a friend?
  • Yes


  • 9b. Why?
  • It's an 'interesting' place to work


  • 10. What tips or advice would you give to others applying to Post Office?
  • don't give up and be true to yourself


Details

Higher Level Apprenticeship

Customer Service

London

March 2022


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