Jeopardy Controller Review

by BT Group

Best Apprenticeship Employer

Rating

5.1/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

We control a patch, looking after the engineers and making sure that all of the work goes out whilst dealing with other factors, ultimately we want our end customers to get their services and keep all of our engineers safe and happy.

7/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot of new skills when coming into this role as I was fresh from sixth form so it has taught me how to use the systems and taught me good tips for customer service.

6/10

3. To what extent do you enjoy your programme?

It was alright, however there has been many parts of the apprenticeship that have been unorganised and a bit all overt the place causing some stress and uncertainty for us, not just for me but my colleagues too.

5/10

4. How well organised/structured is your programme?

Not very well, it has changed a lot as we have gone on and at times it's as if no one has really knwon what is going on, causing stress for the apprentices as we didn't know what was going on.

5/10

5. How much support do you receive from your employer?

Not much, we are just left to do what we have to do, but if we required support or help I am sure that it would be provided.

6/10

6. How much support do you receive from your training provider when working towards your qualifications?

We do get support and feedback when it comes to the course, we just are not sure at all about the end point assessment as the role doesn't meet it's criteria, causing a lot of uncertainty for us.

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

We have no qualification as of yet, there is a bit of confusion round our EPA's.

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that I have come across

2/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

It is a big company with many opportunities, the confusion and lack of structure of the apprenticeship can be fixed which means I would recommend a friend for the future if the company learned from their mistakes

10. What tips or advice would you give to others applying to BT Group?

Make sure it is definitely what you want to do, and make them clearly outline the contract at the start and make sure there is no hidden aspects that will creep up later.