FVR Holistic Planner Review

by BT Group

Best Apprenticeship Employer

Rating

7.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I look into the Network health and proactively try to fix the network before it effects a customers service

10/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot about telecommunication services and about how the network works. I have also learnt how to speak to engineers more confidently over email and phone calls as well as patch leads and managers.

10/10

3. To what extent do you enjoy your programme?

My job role is amazing and exciting and very different, the apprenticeship side with our provider has not been particularly great. Our internal training has been superb and we have been supported very well.

10/10

4. How well organised/structured is your programme?

We went in as a group of 6 and we all were trained and given as much time as we needed. I was given a lot of support and my colleagues/trainers always had time to answer questions and help whenever they could.

10/10

5. How much support do you receive from your employer?

Absolutely amazing, the team have been very welcoming, I feel like I've been here much longer than a year and feel I fit into the team very well. I feel like I've been given lots of opportunities to get involved with other teams as well as my own.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

The training provider has been very poor in helping and assisting - even answering emails has been awful. Missed months worth of 1-2-1's and month 11 of our apprenticeship work entirely - now being thrown into our EPA with hardly any support on the college side until GDPR rules were broken

1/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like our customer service specialist level 3 isn't linked with our proactive role where we mostly speak with engineers/patch leads/patch managers and very rarely deal with an external customer meaning some of the criteria doesn't fit in at all

2/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

I try to put myself forward and get involved but covid has meant that where I work has taken a while to get "back to normal" so I will be finding out and trialling more as I go on in my role and explore Adastral.

10/10

9a. Would you recommend BT Group to a friend?

Yes

9b. Why?

As I feel I have been treated well and fairly, listened to regarding the apprenticeship issues our group faced and have been supported 100% by my team and trusted with my own patch at 6 months in which I didn't imagine when I first started at all

10. What tips or advice would you give to others applying to BT Group?

The video interview is uncomfortable and feels silly especially if you live with others - it's definitely worth it and you will do a lot better than you think - don't overthink it